FAQ

Send an email to info@luisafanzani.com or a text to (626) 219-2773 as soon as possible.

We always do our best to validate shipping addresses and are usually able to correct minor typos. For major changes, kindly send an email to info@luisafanzani.com or a text to (626) 219-2773 as soon as possible.

If the package has already been shipped, you can reroute it through the carrier's tracking page.

Here's how:

Your order is shipped via USPS (usually a tracking number that starts with 9):
Your information can be edited through USPS Package Intercept. To do this, please create a USPS account and update your address after the package leaves our warehouse.

If shipped via UPS (usually a number that starts with 1Z or similar):
UPS order details can be updated through UPS My Choice by creating an account on their website.

If shipped through Fedex, follow instructions on this page.

Our orders ships within 24/48 hours. Occasionally, when volumes are higher (for example during a sale), shipping might be extended to up to  6 business days.

We ship orders Monday to Friday. Carriers (USPS, Fedex, UPS) pick up orders in the early afternoon from our California facility.

At Luisa True Skincare we want you to be satisfied with your purchase as we know how much effort it takes to earn money!

To initiate a return, send an email to info@luisafanzani.com within 15 days from receiving the package to receive a full refund (minus shipping cost). You'll also be responsible of shipping the products back to us.

Please pack the products you wish to return and ship to:

1801 Flower Av

Ste D16

Duarte, CA 91010.

You will receive your money back to the original form of payment you used to purchase within 5 to 7 business days.

Note to International Customers: Because duties and taxes are collected by the governing country, we cannot provide a refund for these.

We don't accept empty bottles.

Luisa True Skincare was born to reunite beauty and integrity.

Our brand is on a mission to revolutionize the skincare industry bringing honesty and transparency, 2 words that are hard to find among the industry nowadays.

We believe that true beauty emanates from authenticity, and that's why our meticulously crafted formulations feature only the finest, scientifically-backed ingredients. No gimmicks or misleading claims here – just effective products that speak for themselves.

At Luisa True Skincare, we are also passionate about empowering you with knowledge. We want to equip you with the tools to make informed decisions about what goes on your skin. Through our blog, social media platforms, and educational resources, we demystify the complexities of skincare. We debunk myths, share scientific insights, and provide expert advice, helping you navigate the vast world of skincare with confidence. Your skin is unique, and we want you to feel empowered to choose products that align with your needs and values.

Not only do we prioritize your skin's well-being, but we're also committed to supporting local communities. As an American brand, all our products are proudly manufactured in the USA, providing jobs for Americans.

We have a zero tolerance policy for animal testing in cosmetics. We don't test anything at any point of the manufacturing process.

Yes, our products are suitable for all skin types, including sensitive skin or inflamed skin.

That's what we are here for!

If you need help finding the product for you, take this short quiz and find out.

If you need help with your routine, take this short quiz and receive a custom skincare routine.

If you need extra assistance, schedule a 15 minutes skin consultation with Luisa or another of our skin professionals. Click here to schedule now. Note: this is a paid service with NO obligation to purchase anything. Our transparent approach means that if we don't currently sell a product you need, we will recommend another brand that does. After the consultation, if you decide to make a Luisa True Skincare purchase, we will deduct the cost of it.

We only collaborate with workers, journalists, influencers, and businesses that are aligned with our core values of transparency and integrity...if that's you, reach out to luisa@luisafanzani.com

Yes, we do. If you are aligned with our values of transparency and science based products, reach out to luisa@luisafanzani.com

We currently have a MOQ of only 50 pieces.